Terms & Conditions

Service & user responsibilities

• PerformanceLab provides coaching feedback and general sporting guidance only.
• Feedback is based on the video and information you submit.
• PerformanceLab does not guarantee specific performance results, selection outcomes, competition success or injury prevention.
• You are responsible for deciding whether to apply any feedback or drills.
• You should stop any activity that causes pain, discomfort or injury.
• If you have injuries, pain, medical conditions or physical limitations, seek advice from a qualified health professional before applying feedback.
• The coach's feedback is not medical, physiotherapy, psychological, rehabilitation or injury advice.
• You must provide accurate information when submitting a video.
• You must not upload videos you do not have permission to share.
• You must not upload inappropriate, offensive, illegal, abusive or unsafe content.
• PerformanceLab may refuse or remove any submission that breaches these terms.
• PerformanceLab may update these terms from time to time.

Health & injury disclaimer

PerformanceLab provides tennis coaching feedback only. PerformanceLab does not provide:

• Medical advice
• Physiotherapy advice
• Injury diagnosis
• Rehabilitation plans
• Mental health advice
• Nutrition advice

Do not perform any drill, movement or exercise that causes pain or discomfort. Users with injuries, pain, medical conditions or physical limitations should seek advice from a qualified health professional before applying any feedback.

Acceptable use

You must not upload:

• Videos containing nudity, sexual content or inappropriate content
• Videos showing abuse, bullying, harassment or illegal behaviour
• Videos of another person without permission
• Videos containing private information of others without permission
• Content that infringes copyright or intellectual property rights
• Content that is offensive, discriminatory, threatening or unsafe
• Content unrelated to the coaching service

PerformanceLab may reject or delete submissions that breach this policy.

Coach disclaimer

Coach feedback (including from coach Kasper) is based only on the video and information submitted. Video feedback cannot assess every technical, physical or injury-related issue. Users should seek in-person coaching, medical advice or professional support where appropriate. PerformanceLab does not guarantee performance improvement.

Liability

PerformanceLab and its coaches are not responsible for injuries, loss or damage arising from the user applying coaching feedback, to the maximum extent permitted by law.

Nothing in these terms limits any rights you may have under Australian Consumer Law.