Information we collect
- Full name
- Email address
- Phone number
- Age
- Tennis level
- Information about the skill being reviewed
- Uploaded videos
- Notes submitted by the user
- Parent/guardian details, where the athlete is under 18
- Payment status
How we use it
- Provide tennis video feedback services
- Send submitted videos to your chosen coach for review
- Communicate with you about your submission
- Improve the service
- Manage customer support, refunds or complaints
- Keep records for business administration
Sharing & marketing use
PerformanceLab will not sell your personal information.
Uploaded videos will only be used for the purpose of providing coaching feedback unless you give separate permission for marketing, testimonials, social media, examples or promotional use.
Security
PerformanceLab will take reasonable steps to protect submitted information and videos from misuse, loss, unauthorised access, modification or disclosure.
Your rights
You may contact PerformanceLab to request access to, correction of, or deletion of your personal information, subject to legal and business record-keeping requirements.